General Data Protection Regulation (GDPR) Compliance

Last Updated: July 8, 2026

Jokvren is committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR). This policy explains how we collect, use, store, and protect your personal information.

1. Data Controller

Jokvren acts as the data controller for personal information collected through our platform. You can contact us at:

Email: support@jokvren.com
Phone: +380668483767
Address: Proskurivs'ka St, 61, Khmelnytskyi, Khmelnytskyi Oblast, Ukraine, 29000

2. Personal Data We Collect

We collect and process the following categories of personal data:

2.1 Information You Provide

Account registration details (name, email address, password)
Profile information (professional background, learning preferences)
Payment and billing information
Communication preferences and correspondence
Course enrollment and progress data
Feedback, reviews, and user-generated content

2.2 Information Collected Automatically

Device information (IP address, browser type, operating system)
Usage data (pages viewed, time spent, navigation patterns)
Technical data (cookies, log files, session information)
Performance metrics and analytics data

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: To provide services you have requested and fulfill our contractual obligations
Legitimate Interests: To improve our platform, prevent fraud, and ensure security
Consent: Where you have provided explicit consent for specific processing activities
Legal Obligations: To comply with applicable laws and regulations

4. How We Use Your Personal Data

We use your personal information for the following purposes:

Providing access to masterclasses and educational content
Processing payments and managing subscriptions
Personalizing your learning experience
Communicating about courses, updates, and platform changes
Responding to inquiries and providing customer support
Analyzing usage patterns to improve our services
Ensuring platform security and preventing unauthorized access
Complying with legal and regulatory requirements
Sending marketing communications (with your consent)

5. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including:

Payment processors and financial institutions
Cloud hosting and storage providers
Analytics and performance monitoring services
Email and communication platforms
Customer support tools

5.2 Legal Requirements

We may disclose your information when required by law, legal process, or government request, or to protect our rights, property, or safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

We do not sell your personal data to third parties.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

Standard contractual clauses approved by relevant authorities
Adequacy decisions recognizing equivalent data protection standards
Binding corporate rules for intra-group transfers
Your explicit consent where required

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Account data: Retained while your account is active and for a reasonable period afterward
Transaction records: Retained as required for accounting and tax purposes
Marketing data: Retained until you withdraw consent or we no longer have a legitimate interest
Legal obligations: Retained as required by applicable laws

After the retention period expires, we securely delete or anonymize your personal data.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

8.1 Right of Access

You can request confirmation of whether we process your personal data and obtain a copy of that data.

8.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data.

8.3 Right to Erasure

You can request deletion of your personal data in certain circumstances, including when it is no longer necessary for the purposes collected.

8.4 Right to Restriction of Processing

You can request that we limit how we use your personal data in specific situations.

8.5 Right to Data Portability

You can request to receive your personal data in a structured, commonly used format and transmit it to another controller.

8.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

8.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time.

8.8 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, contact us at support@jokvren.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

Encryption of data in transit and at rest
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Employee training on data protection practices
Incident response and breach notification procedures

While we strive to protect your personal data, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

12. Automated Decision-Making

We may use automated processing, including profiling, to personalize your learning experience and recommend relevant content. You have the right to object to automated decision-making that produces legal or similarly significant effects.

13. Changes to This Policy

We may update this GDPR Compliance Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after changes constitutes acceptance of the revised policy.

14. Contact Information

If you have questions, concerns, or requests regarding this policy or our data protection practices, please contact us:

Email: support@jokvren.com
Phone: +380668483767
Address: Proskurivs'ka St, 61, Khmelnytskyi, Khmelnytskyi Oblast, Ukraine, 29000

We are committed to working with you to resolve any privacy concerns in a timely and transparent manner.